FAQs for Users
How do I add a new user?
To add a new user select User from the menu on the left hand side and click the add button on the right hand side.
Why won't it save the user I'm adding?
Either some of the information you have added is incorrect or there might already be a user account which might have been deactivated.
What are the various User roles?
Account Owner & Admin
- Has permission to all companies and locations within the account. They also have access to all features in KarbonPay.
- They do not have access to the Accounts menu
Company Admin
- Has access to whichever companies they are given permission to on their User profile.
- They do not have access to the Accounts menu
Payroll Admin & Contractor
- Has access to whichever locations they are given permission to on their User Profile. The access to employee data can be restricted by only giving them access to specific Pay Points.
- Can only Complete Pay Runs and Export Bank Transfers if given explicit permissions on the User Profile
- They do not have access to the Accounts, Users, Companies, Locations, Submissions menus
- Don't have access to Leave Approver Setup Settings screen
To add a new user select User from the menu on the left hand side and click the add button on the right hand side.
Why won't it save the user I'm adding?
Either some of the information you have added is incorrect or there might already be a user account which might have been deactivated.
What are the various User roles?
Account Owner & Admin
- Has permission to all companies and locations within the account. They also have access to all features in KarbonPay.
- They do not have access to the Accounts menu
Company Admin
- Has access to whichever companies they are given permission to on their User profile.
- They do not have access to the Accounts menu
Payroll Admin & Contractor
- Has access to whichever locations they are given permission to on their User Profile. The access to employee data can be restricted by only giving them access to specific Pay Points.
- Can only Complete Pay Runs and Export Bank Transfers if given explicit permissions on the User Profile
- They do not have access to the Accounts, Users, Companies, Locations, Submissions menus
- Don't have access to Leave Approver Setup Settings screen